Refund & Cancellation Policy

Last Updated: June 15, 2026

At TaxHummer, operated by Hummer Info Private Limited ("Company", "we", "us", or "our"), customer satisfaction is our top priority. We strive to provide accurate and professional expert-assisted income tax filing services. This Refund & Cancellation Policy outlines the conditions under which you are eligible for a refund or service cancellation.

1. Cancellation Request

You may request a cancellation of our service at any time before the final submission/e-filing of your Income Tax Return (ITR) to the Income Tax Department. Once your return has been filed and the ITR-V acknowledgement has been generated, no cancellation requests will be accepted.

2. Refund Eligibility Criteria

Refunds are processed based on the status of the service execution:

• Full Refund (100%): If you request cancellation before our tax expert has initiated review of your documents or calculation of your tax liability.
• Partial Refund (50%): If our tax expert has reviewed your documents and prepared the draft calculation, but you decide to cancel before final e-filing submission — to compensate for the professional time and effort already spent.
• No Refund (0%): Once your ITR has been successfully filed with the Income Tax Department of India and/or the ITR-V acknowledgement has been generated.

3. Special Circumstances

We may issue a full or partial refund at our sole discretion under the following circumstances:

• Double payment: if you were charged twice for the same return due to a transaction error.
• Inability to file: if our experts determine your return cannot be filed due to legislative or technical limitations outside your control, and no substantial work has been done.

4. Non-Refundable Items

Government fees, taxes, or penalties paid directly to the Income Tax Department of India on your behalf (such as self-assessment tax, late filing fees under Section 234F, or interest) are completely non-refundable through TaxHummer. You must approach the Income Tax Department directly for any tax-related refunds.

5. How to Request a Refund

To request a cancellation and refund, please contact us with your payment receipt and details, including your full name, PAN, mobile number, and transaction details:

6. Refund Processing Time

Once approved, refunds will be initiated within 5–7 working days to the original payment source (bank account, credit/debit card, or UPI) used at the time of transaction, in compliance with bank and payment gateway guidelines.